For those who truly value their customers.
And might just love them too.
Let’s talk about your experience.
Your experience matters.
When was the last time you had a bad customer or online experience with a brand? And more importantly, how did it make you feel? Potentially, pretty frustrated, disappointed, or even angry. I know it can even ruin my day.
Is that how you want your customers to feel when they visit your website, speak to your team via social media, order your product, or engage with your brand at any of your touchpoints? Mmm, I’m sure you don’t want that.
My vision is to create a happier society where people actually enjoy engaging with businesses, and we will achieve this by building more mindful strategies for communications, marketing, social media, and digitalization.
How I can help.
I’m deeply passionate about "the experience" and the journey. I want your business to be remembered — fondly, not negatively.
So, I help your SMB, SME or startup to:
Re-imagine your digital experience and customer journey for high-impact growth.
Create happier customers, as well as happier employees, in a mindful way.
Take the steps needed to future-proof your business.
How does that sound to you?
Why it matters?
Less hype, more humanity. A happier customer creates enjoyment and loyalty, a happier team creates stability and a positive culture.
Less confusion, more clarity. Instead of sending them on a wild goose chase (and eventually, away from your brand), help your customers find what they need and listen to them mindfully — and create a memorable experience.
Less BS, more honesty. Rather than mystifying your customers with a lack of transparency, be real and open – and stand out from the crowd (and noise).
“The purpose of a business is to create a customer who creates customers.”
— Shiv Singh
What is “the experience”?
The experience.
The experience encompasses every aspect of your business’ offering—the quality of customer care, of course, but also the visual (user) experience, advertising, product and service features, ease of use, and reliability.
Often the people responsible for each area can be unaware of how their separate decisions shape the customer’s online, and overall, experience.
A successful brand shapes customers’ experiences by embedding the fundamental value proposition into your offerings’ every feature, channel and touchpoint.
The journey.
So, when was the last time you walked in your customer’s shoes? Do you know what your pain points are within your brand experience, your digital assets, your customer support?
If not, it’s time to step right into it… so that we can assess, re-imagine and redefine your business potential and build it for next level growth — be it to improve your sales funnel, increase your social media impact, or drive more conversions.
The way a customer, user, client or consumer engages with your brand is memorable — it’s vital to build trust, authority, credibility and respect on all touchpoints.
The solution.
A clear strategy will show you the steps to make your business “customer-ready” for growth. And I will actively accompany you during your digital experience transition.
Building a mindful, yet growth-driven, digital experience is a process. You can tweak it, band-aid it, or rebuild it. But you will always be reviewing the journey, the messaging, the steps involved. However, you can always act more mindfully today than you did last month. Starting now.
With the right strategy + tools, clear goals, and a supported team, customer experience at the core of your business guarantees long-term success.
Services.
Digital Strategy
Business Growth & Experience Goals, Process Optimization, Channel & Touchpoint Analysis
Rethinking your business’ potential and impact. Through in-depth research and assessment, I will provide a roadmap for future-oriented business transformation to rebuild for next level growth.
Digital Experience
Research, User Experience, Design Thinking, Journey Management, Digitalization
Re-imagined journey management and optimization for companies that seek utility, ease of use, and efficiency in their digital presence and customer experience. Be it growth or efficiency analysis, I will guide you from goal setting to reporting.
Foundation Building
Website Revamp/Creation/Migration, Style Guidelines, Tool Analysis, Team Up-Skilling
Re-building from scratch or re-imagining what you currently have, I help you set a strong foundation for your digital assets for an optimized digital and customer experience.
Communications & Marketing
Content planning, Strategic communications, Branding, Community Management
Whether it’s a launch, social media campaign or email newsletter, I will redefine your brand positioning, craft and create high-impact communications and messaging, and develop impactful campaigns for mindful and future-oriented businesses.
Want to work together?
Next steps:
Read these Working Together Guidelines.
If agree, then complete this Online Briefing Form.
You will receive an email reply with our next steps!
